Returns and Exchanges

Any non custom item may be returned for REFUND, CREDIT or EXCHANGE within 7 days of date received as long as the item is in its original, unused condition, with no missing, broken, or exchanged stones and the finish of both metal and stone(s) is unscratched and unmarred. Call before returning the item to receive return instructions, otherwise the package cannot be accepted. Original shipping charges and credit card fees (if any) are not refundable on returns (unless the item was damaged in shipment or due to our negligence). Any standard item that is customized (adding stones, etc.) is not returnable for refund (unless it was damaged in shipping), but may be returned for full credit or exchange.

*Please e-mail or call prior to mailing a return or exchange item.

Complimentary Designer Packaging

Every JaniGems Designs purchase is carefully packaged in festive, colorful organza drawstring pouches, perfect for gift giving. If purchasing as gift, make sure to include very short message in comments section (at check out).

Payment and Shopping Security

See Ordering Information

Toll Free Customer Service

Order toll free at 1-800-394-5111, between 9am and 4pm PST. Also please feel free to e-mail me with order and make payment by printing out order form and mailing it with personal check, certified bank check or money order to JaniGems, PO Box 675132 Rancho Santa Fe, CA 92067.

Item Descriptions

I strive to describe, image, and represent each piece offered in an accurate manner. Be aware that due to variations in monitors and how different browsers and systems handle data, the color of a piece can only be approximated. No two items are exactly the same and sometimes the beads and components used may vary slightly. If you desire your style to look exactly like that in the online catalog, please tell me at the time of the order.

Privacy

All information submitted by customers is kept strictly confidential and never shared with any other companies or organizations.

Tax

California Residents must add 7.75% sales tax to all orders.

**Pricing, promotions and policies subject to change without notice.